Company Policy

Company Policy

To insure accuracy in ordering, please include the following information in your order:

SKU number (with the reference of catalogue/website)


Product description


Complete billing and shipping address

Bank address and account number

Special instruction if any e.g. etching, packing, method of shipping


Prices in our price lists are in US$.

If you wish to buy in any other currency, we will provide quotes at ongoing exchange rate.

Payment Terms:

For new customers 60% in advance and 40% before shipment. On successful business of 2 years on the Credit Facility May be Granted (conditions will apply).

Remittance charges will be for your account, we must Receive Net Invoice Value.


We deliver mostly within 2 to 8 weeks depending on stock position and work in hand. A more realistic lead-time will be quoted upon receipt of actual order or inquiry.

Delivery times are taken as approximate and are not binding unless promised by us in writing.

We shall be exempt from obligation of delivery as a result of force majeure or circumstances beyond our control.

In case of shipment based on CIF, C&F, CIP, D/A, the freight charges can be adjusted in the invoice separately either it requires per air /sea freight through air/sea lines or through couriers such as FedEx, DHL, UPS, Data Post (EMS, SAL and AIR) etc. or any other courier as per customers’ demands.

Return and Credit Policies:

Do not return any product until Dentairetools has agreed.

Reason for return must be communicated to Dentairetools.

Permission to return goods shall not mean acceptance of claim.

Method of return shipment must be agreed with Dentairetools.

Items must be returned unused and in original packing, in claim condition.

We must receive back any goods within 30 days of date of our invoice.

Reference must be made to our original sales invoice.

Non-Returnable Products:

Discontinued Products.

Products that have been used, repaired, damaged or modified.

Custom made instruments.

Products not received back within 30 days from our invoice date.

Incomplete Products or sets


Direct contact with you is very important to us.
We are therefore at your disposal at any time and take time to answer your questions or for example in a personal consultation.